Frequently Asked Questions
WHERE CAN DOWNTOWN MESA GIFT CARDS BE PURCHASED?
In Person: Downtown Mesa Association- 100 N Center St Mesa, AZ 85201
HOW DO I FIND OUT THE BALANCE ON MY GIFT CARD?
Call the number on the back of the card or visit GetMyBalance.com
IN WHAT AMOUNTS CAN THE GIFT CARDS BE PURCHASED?
The cards can be purchased in any denomination from $5-$500.
IS THERE A LIMIT TO THE NUMBER OF GIFT CARDS THAT CAN BE PURCHASED?
For bulk orders, please contact DMAgiftcard@downtownmesa.com or call 480-890-2613 for assistance.
WHY WAS MY CARD DECLINED AT A PARTICIPATING MERCHANT?
It may be because your purchase exceeded the amount available on the gift card. This can be remedied by asking the merchant to ring in the exact amount on the gift card, then pay the balance with another form of payment.
I HAVE AN OLD DOWNTOWN MESA GIFT CARD, IS IT STILL VALID?
Unfortunately, the old Downtown Mesa gift cards are no longer accepted in downtown businesses or for exchange at our office. If you have questions, please email DMAgiftcard@downtownmesa.com
IS THERE A FEE TO PURCHASE A GIFT CARD?
There is a $1 activation fee per card.
CAN YOU EMAIL ME THE GIFT CARD?
Unfortunately we cannot. The Downtown Mesa Gift Cards are physical cards.
WHAT IS DIFFERENT ABOUT THE NEW GIFT CARD?
Our previous gift card program was similar to a paper gift certificate. The new gift cards have a magnetic strip that is swiped through the merchant’s point of sale system. Now you can shop and dine at multiple businesses with your gift card. You can view your balance by calling the number on the back of the card or visit GetMyBalance.com.
WHAT IF I LOST MY GIFT CARD?
We are happy to issue you a new gift card with the remaining balance on the previous card. Please email DMAgiftcard@downtownmesa.com to assist you.
I'M A DOWNTOWN MESA BUSINESS. HOW DO I SIGN UP TO TAKE THE GIFT CARD?
Downtown Mesa Association is excited to offer a new gift card program in support of our local shops, restaurants, breweries, salons, galleries, and services! With the retail gift card market expanding year after year, this program will stimulate economic activity, encourage local advocacy and shine a light on everything Downtown Mesa has to offer. The card is processed as a credit card transaction. All transactions processed on the gift card will be deposited to your business account just like any other credit transaction.
The best part- these gift cards can only be used at participating Downtown Mesa businesses. If you are interested in participating in the program, please email Kate Schwab, Director of Business Engagement, Kate@downtownmesa.com.
Card is issued by Pathward, N.A., Member FDIC.