Frequently Asked Questions

WHERE CAN DOWNTOWN MESA GIFT CARDS BE PURCHASED?

Online here

In Person: Downtown Mesa Association- 100 N Center St Mesa, AZ 85201

IN WHAT AMOUNTS CAN THE GIFT CARDS BE PURCHASED?

The cards can be purchased in any denomination from $5-$500.

IS THERE A LIMIT TO THE NUMBER OF GIFT CARDS THAT CAN BE PURCHASED?

For bulk orders, please contact dtmgiftcards@gmail or call 480-890-2613 for assistance.

WHY WAS MY CARD DECLINED AT A PARTICIPATING MERCHANT?

It may be because your purchase exceeded the amount available on the gift card. This can be remedied by asking the merchant to ring in the exact amount on the gift card, then pay the balance with another form of payment.

HOW DO I FIND OUT THE BALANCE ON MY GIFT CARD?

Call the number on the back of the card or visit GetMyBalance.com

I HAVE AN OLD DOWNTOWN MESA GIFT CARD, IS IT STILL VALID?

Yes, our old gift cards will be accepted by participating merchants through December 1, 2021. After that date, you will need to exchange your gift card for our new one. We are happy to exchange your old gift card for the new anytime during our business hours, holidays excluded, M-F 8am-5pm at our office. If you have questions, please email dtmgiftcards@gmail.com

IS THERE A FEE TO PURCHASE A GIFT CARD?

There is a $1 activation fee per card. 

CAN YOU EMAIL ME THE GIFT CARD?

Unfortunately we cannot. The Downtown Mesa Gift Cards are physical cards.

WHAT IS DIFFERENT ABOUT THE NEW GIFT CARD?

Our previous gift card program was similar to a paper gift certificate. The new gift cards have a magnetic strip that is swiped through the merchant’s point of sale system. Now you can shop and dine at multiple businesses with your gift card. You can view your balance by calling the number on the back of the card or visit GetMyBalance.com.

WHAT IF I LOST MY GIFT CARD?

We are happy to issue you a new gift card with the remaining balance on the previous card. Please email dtmgiftcards@gmail.com to assist you.

Card is issued by MetaBank®, N.A., Member FDIC.